Terms detail
The practical terms behind the transport workflow.
Website use
By using this website, you agree to use it for lawful purposes and to provide accurate
information when requesting quotes, making contact, or otherwise interacting with the
service. Content on the site is provided as general guidance and may be updated from
time to time.
The site is designed to help customers research vehicle transport, request quotes, and
contact the team. It should not be treated as a guarantee that every route, timing
window, or service configuration is available exactly as displayed on the page.
Quotes and pricing
Quote outputs depend on the route, vehicle type, dimensions, condition, and the details
supplied by you. Pricing can change if key information is inaccurate, incomplete, or
later clarified during booking review.
A website quote or enquiry response is not a final booking confirmation by itself.
Timing, route fit, specialist handling, enclosed transport, depot requirements, or
regional access conditions may all affect the final service path and the price.
Bookings and service scope
Bookings are only confirmed through the proper booking workflow. Interstate Car Carriers
may coordinate transport using contracted carriers, depot operators, platform systems,
and other service providers where needed to complete the job.
Some services are door-to-door, some are depot-based, and some require a practical
meeting point if access is restricted. Where route, vehicle, or access conditions demand
it, a customer may need to use the contact path instead of relying only on a standard
quote.
Timing, transit estimates and contracted carriers
Transit times shown or discussed during quoting are estimates only. They can change due
to route demand, seasonal volume, weather, access constraints, carrier schedules,
quarantine issues, depot limitations, or other operational factors.
Interstate Car Carriers coordinates vehicle transport using contracted carriers and other
service partners. That means the exact collection and delivery timing may depend on the
carrier ultimately handling the route and the access conditions at pickup or delivery.
Vehicle conditions and goods in vehicles
Customers must provide accurate information about whether a vehicle is drivable, its
dimensions, modifications, and any unusual handling requirements. Standard transport
assumptions may not apply if the vehicle is non-drivable, oversized, modified, or
presentation-sensitive.
Goods inside the vehicle are only allowed where the selected service and booking
conditions permit them. If goods are allowed, they must comply with the current packing,
weight, and safety rules for the route and service. Dangerous or unsuitable goods must
never be left in the vehicle.
Changes, cancellations and adjustments
Changes to confirmed bookings may affect price, timing, and carrier availability.
Cancellation, admin, or adjustment charges may apply depending on how late the change is
made and how far the booking has already progressed through the transport workflow.
If a vehicle has already been allocated space or entered the transport chain, the scope
for refunds or changes may be limited. Customers should not assume that route, timing,
or delivery changes can always be made without cost.
Contact and updates
If you have questions about these terms, or if your job has details that do not fit the
standard quote path, use the contact route so the team can review the move properly.
Related pages:
Privacy Policy and
Contact the quote team.