Policy detail
A plain-language privacy policy for quotes, contact, and support.
What information do we collect?
We may collect personal information that you choose to provide when you use the website,
request a quote, contact the team, or otherwise interact with our transport services.
That can include your name, email address, phone number, pickup and delivery locations,
vehicle details, timing preferences, and other information relevant to an interstate
transport enquiry.
If you submit details through a quote or contact form, we may also collect technical
information such as IP address, device information, and submission metadata to help with
platform security, spam prevention, and support follow-up.
Cookies and website usage
Like most websites, we may use cookies, analytics tools, and basic server logs to
understand how the site is being used, which pages help customers most, and where
technical issues or drop-offs occur.
This usage data is generally used to improve the website, the quote flow, internal
reporting, and the quality of support. It is not intended to identify you personally
unless combined with information you deliberately submit through the site.
How do we use and disclose information?
We use personal information to respond to quote requests, discuss contact enquiries,
prepare transport options, coordinate bookings, clarify route or vehicle details, and
provide customer support before and after transport.
Information may also be shared with service providers, quote systems, contracted
carriers, platform operators, or support partners where that is reasonably necessary to
prepare, coordinate, or fulfil a vehicle transport request. We do not treat your details
as a general marketing asset; we use them in connection with legitimate transport,
support, and operational activity.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss,
unauthorised access, modification, or disclosure. No online system is completely risk
free, but we aim to use practical technical and operational safeguards appropriate to the
nature of the service.
We retain information for as long as it is reasonably needed for quote preparation,
service coordination, customer support, record-keeping, legal compliance, dispute
handling, and legitimate business administration.
Access, corrections and further information
If you want to access or correct personal information we hold about you, or if you have
a question or concern about how your information is handled, please use the main contact
pathway so the request can be directed appropriately.
This policy is intended to align with Australian privacy expectations, including the
Privacy Act 1988 (Cth), where applicable. We may update this page from time to time if
our website, quote systems, or transport workflows change.
Contact page:
Contact the quote team