Vehicle Transport FAQ
Please see below if you are looking for answers to some of the most commonly searched questions.
Should external accessories be removed for car transportation?
Check with Interstate Car Carriers when booking, as this varies based on vehicle height.
Is it feasible to collect a vehicle without anyone present?
Keys must be handed over, and a nominated representative must sign a condition report.
Can baby seats stay in the car during transportation?
Yes, if they are properly installed and secured.
Do cars undergo quarantine when transported interstate?
Yes, especially Western Australia and Tasmania, additional charges are incurred if the vehicle is not clean inside before shipping.
What is the required ground clearance for transported vehicles?
Standard vehicles must have 15cm clearance; for anything lower than that, please get in touch with us.
Is disabling car alarms necessary for transport?
All aftermarket alarms and immobilizers should be disabled.
How does one book vehicle transport?
Through the link in your quote or via Interstate Car Carriers’ website.
Can specific times for vehicle pickup and delivery be requested?
No, these are usually during business hours with advance notification.
What notice period is needed for booking?
Generally, it is two working days, but more in rural areas when feasible
How are transit times for vehicle transport calculated?
Based on business days, as estimates.
How long are transport quotes valid?
Usually for the month, except for special offers.
Do depots operate on weekends?
No, only Monday to Friday.
Does Interstate Car Carriers offer weekend pickups?
Only on business days.
What are the hours for transport depots?
Weekdays, specific times provided upon booking.
Can payment be made to the driver at collection?
No, all transport must be prepaid.
Is cash payment accepted on delivery?
No, all services require advance payment.
What is the process for changing a booking after payment?
Changes allowed, possibly incurring an administrative fee.
How to cancel a transport booking with Interstate Car Carriers?
Email us as we need this in writing. Cancellations can incur fees from $80 to $250.
Can Interstate Car Carriers handle payments for car purchases?
This service is not provided.
How do you request a tax invoice?
Indicate this need during booking.
Can oversized or overweight vehicles be transported?
Yes, we accommodate most types of vehicles.
Is it possible to transport Jet Skis and Trailers?
Yes, we support a wide range of vehicle types.
Are horse float transports available?
Yes, we handle various vehicle types.
What about transporting non-operational vehicles?
Yes, such transport is available through us.
Can camper trailers be transported?
Yes, we offer diverse vehicle transport services.
Yes, we offer diverse vehicle transport services.
Yes, we cater to a variety of vehicle types.
Is registration a requirement for vehicle transport?
No, but identification details are necessary for us to assist.
Can vehicles with goods inside be transported?
Yes, under specific conditions and pricing plans that we offer.